E-Commerce Store Manager (Remote)

Work Type: Full Time

Are you into the fashion, growth oriented and customer obsessed?  We are looking for an e-commerce store manager to be responsible for day to day operations for


Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals. 


Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:

  • Process orders and communicate with customers about order, delivery and after-sales support
  • Monitor and manage listing inventory and pricing
  • Provide timely customer service with ticket management, online chat and over the phone
  • Handle e-commerce return cases and payment disputes 
  • Track, report and improve key e-commerce success metrics 
  • Design promotional programs to support existing customers or to acquire new customers
  • Collect, analyze and report customer data through surveys and qualitative methods
  • Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
  • Research and develop new product lines; build supplier relationship

Required Skills

  • Bachelor’s degree in Business, Merchandising, or a Related Field 
  • 4+ years of online sales experience on a marketplace or direct-to-consumer online retail 
  • Proficient in Microsoft Suite (Excel, Office) and Project Management software (, Asana)
  • Excellent oral and written communication skills
  • Strong organizational skills and the ability to multitask
  • Startup minded, positive, hands-on attitude and nimble
  • Ability to successfully work cross functionally with both internal teams and external vendors
  • Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
  • Ability to multi-task in a fast-paced entrepreneurial
  • Self-starter who can complete tasks and manage multiple projects with minimal supervision


  • Previous experience in fashion or luxury industry
  • Experience or working knowledge of Shopify 
  • Familiarity with HTML and CSS to create and update web pages
  • An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.

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